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Page 9 of 10
Title
Authors/Editors
Publisher
Type
Copies
Complaint Management: The Heart of CRM
Edition
:
1
Year
:
2005
ISBN
:
0324202644
ISBN 13
:
9780324202649
Call No
:
HF
5415.52
.S83
2004
Stauss, Bernd
Seidel, Wolfgang
South-Western Educational Pub
Books
1
Socratic selling : how to ask the questions that get the sale
Year
:
1996
ISBN
:
0786304553
Call No
:
HF
5438.25
D35
1996
Daley, Kevin
Wolfe, Emmett
Irwin Professional Pub.
Books
1
Teach Yourself VISUALLY Office 2010
Edition
:
1
Year
:
2010
ISBN
:
0470571934
ISBN 13
:
9780470571934
Call No
:
HF
5548.4
.M525
.S553
2010
Shoup, Kate
Visual
Books
1
Emotional Intelligence Coaching: Improving Performance for Leaders, Coaches and the Individual
Year
:
2011
ISBN
:
0749463562
ISBN 13
:
9780749463564
Call No
:
HF
5549.5
.C53
.N43
2011
Neale, Steve
Spencer-Arnell, Lisa
Wilson, Liz
Kogan Page
Books
1
Pygmalion in Management (Harvard Business Review Classics)
Year
:
2009
ISBN
:
142214786X
ISBN 13
:
9781422147863
Call No
:
HF
5549.5
.M63
.L58
2009
Livingston, J. Sterling
Harvard Business Press
Books
1
Working with Cultural Differences: Dealing Effectively with Diversity in the Workplace (Contributions in Psychology)
Edition
:
Illustrated
Year
:
2008
ISBN
:
0313352828
ISBN 13
:
9780313352829
Call No
:
HF
5549.5
.M5
.B74
2008
Brislin, Richard
Praeger
Books
1
Managing Diversity: Toward a Globally Inclusive Workplace
Edition
:
Second
Year
:
2010
ISBN
:
1412972353
ISBN 13
:
9781412972352
Call No
:
HF
5549.5
.M5
.M662
2011
Mor Barak, Michalle E.
SAGE Publications, Inc
Books
1
Ubuntu!: An Inspiring Story About an African Tradition of Teamwork and Collaboration
Edition
:
First Edition
Year
:
2010
ISBN
:
0307587886
ISBN 13
:
9780307587886
Call No
:
HF
5549.5
.M63
.L864
2010
Nelson, Bob
Lundin, Stephen
Currency
Books
1
The EQ Interview: Finding Employees with High Emotional Intelligence
Edition
:
Special ed.
Year
:
2008
ISBN
:
0814409415
ISBN 13
:
9780814409411
Call No
:
HF
5549.5
.S38
.L96
2008
Lynn, Adele
AMACOM
Books
1
Accounting For Dummies
Edition
:
4th
Year
:
2008
ISBN
:
0470246006
ISBN 13
:
9780470246009
Call No
:
HF
5636
.T725
2008
John A. Tracy
For Dummies
Books
1
2
3
4
5
6
7
8
9
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