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  Title Copies
A complaint is a gift : recovering customer loyalty when things go wrong 
Edition: 2nd ed. 
Year: 2008 
ISBN 13: 9781576755822 
 1 
A Dictionary of Sociology (Oxford Quick Reference) 
Edition: Revised 
Year: 2009 
ISBN: 0199533008 
ISBN 13: 9780199533008 
 1 
Accounting For Dummies 
Edition: 4th 
Year: 2008 
ISBN: 0470246006 
ISBN 13: 9780470246009 
 1 
Activity-Based Management for Financial Institutions: Driving Bottom Line Results 
Edition: 1 
Year: 2010 
ISBN: 0470562226 
ISBN 13: 9780470562222 
 1 
Asset Allocation For Dummies 
Edition: 1 
Year: 2009 
ISBN: 0470409630 
ISBN 13: 9780470409633 
 1 
Best Practices in Planning and Performance Management: Radically Rethinking Management for a Volatile World 
Edition: 3 
Year: 2010 
ISBN: 0470539798 
ISBN 13: 9780470539798 
 1 
Billion-Dollar Lessons: What You Can Learn from the Most Inexcusable Business Failures of the Last 25 Years 
Edition: 1st 
Year: 2008 
ISBN: 1591842190 
ISBN 13: 9781591842194 
 1 
Breaking the Leadership Mold: An Executive's Guide to Achieving Organizational Excellence 
Edition: 1 
Year: 2010 
ISBN: 047067766X 
ISBN 13: 9780470677667 
 1 
Clean, Well-Lighted Sentences: A Guide to Avoiding the Most Common Errors in Grammar and Punctuation 
Edition: First Printing 
Year: 2008 
ISBN: 0393067718 
ISBN 13: 9780393067712 
 1 
Complaint Management: The Heart of CRM 
Edition: 1 
Year: 2005 
ISBN: 0324202644 
ISBN 13: 9780324202649 
 1 
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